We had a serious problem – dry rot – in our 70’s style house windows. Raymond & Tom Bateman had the solution.
As journalists, and since our job was worth over 70K, we looked very carefully into all the suppliers we invited to quote. We were very comfortable to proceed with The Door & Window Exchange because they were obviously experts.
When it came to quoting our job it was obvious Raymond knew his trade. We had a clear idea of what we wanted, in our case wooden windows which were sympathetic to the original house design – but we are not experts. We were delighted Raymond didn’t try and “up-sell” us on anything – he listened and gave us some terrific advice which has dramatically improved the look of the house.
Installation was the predictable hassle – trucks, old glass, ‘tradies’ and of course very hot weather. What amazed us was how hard the crew, including Tom Bateman as the foreman, worked. This is our fourth house and we have done work on them all and have never experienced such sustained effort. It was like they knew the job was an imposition on us and they wanted to disrupt us as little as possible. (They even vacuum up the dust and splinters every night!)
Perhaps the moment of truth is payment at the end of a job. In our case, during a final check over we discovered a slight “factory” crack in one of our new panes of glass. Obviously this disappointed everyone but there was never a question about getting it replaced in a reasonable time. We held back $1,300 but happily paid the rest for the hard work already done.
A fortnight later the glass has been replaced and we are just waiting on our painter….
If you want to verify this testimonial, feel free to ask Raymond for our email address.
Hi Janine & Ray
Just thought I would drop you a line to say how happy I am with the square bay window you installed for us last year. I know it’s just a window, but it was a source of discontent for us for many years, a Gerri-built nightmare, something that was never supposed to be.
It may be grey, not brown but it blends in nicely and it was good that I was able to work in with your installers and they too were accommodating in lifting the roof the 60mm it had sagged, then installing the corner posts I supplied, that were never there. Its nice, pleasing and a relief to pull in the driveway as by greeted by the sight of sharp lines, it’s just as pleasing sitting inside.
The new window is great – please pass on our thanks to the team.
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